Social media has revolutionized the way businesses interact with their clientele. A customer service issue that would require a lengthy phone call can be handled in no time via social media. Why wait on hold when you can reach out on Facebook or Twitter?
Facebook has quickly evolved from a place where friends and family members can catch up with each other online. In today's market, Facebook is used by businesses and individuals alike. Establish a personal connection with your customers by directly responding on social media.
Twitter is the hub for customer support in today's world. Why spend an hour on hold when you can tweet them and get it done faster?
Youtube is the largest video-sharing platform in the world. From instructional videos to cute puppy videos, you can find just about anything on Youtube. Posting how-to videos and promotional videos are just a couple examples of what Youtube can do for you.